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Bob offers insight that will influence and impact customers.
Insight – For more than 25 years Bob has been a leader in the customer service arena. His real-life stories from the frontlines of some of the top companies in America will offer insight into how you and your managers can become better leaders!
Influence – John Maxwell says that Leadership is about influence – nothing more, nothing less. What you do with that influence will change the way your employees think about customers. Bob will share ways to make coaching and positive influence a part of your daily walk as a leader.
Impact – Bob’s concepts will impact your organization from the executive office to the frontline employee. His concepts will change the conversation in your company to impact the customer experience.
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