Elisabeth Power Elizabeth Power, M.Ed. 615.714.6389 – epower@epowerandassociates.com EDUCATION Vanderbilt University, Peabody School of Education, Nashville, TN M.Ed. in Human Resources Development Emphasis on Organization Development and Systems Thinking 1997 Universty of North CarolinaGreensboro, NC, B.A. in Sociology and Religious Studies 1977 Thesis: “The History and Development of Religious Communities in the Protestant Episcopal Church in the United States” Member, Chancellor’s Committee on Disabilities MEDIA AND PRESENTATION EXPERIENCE 2007 • Creating Safety in Group Settings, Friends of the Spirit, Nashville, TN • Living Out of Love, Unity Center for Positive Living, Old Hickory, TN • Prayer and Healing, Unity Center for Positive Living, Old Hickory, TN 2006 • If Change Is All There Is, Choice Is All You’ve Got: Trust After Trauma, Department of Defense, U.S. Army Wounded Warrior Program Symposium • Customer-Centric Selling, Pilkerton Realty • Seize the Moment! Effective PR, International for the Study of Trauma and Dissociation, International Conference, Los Angeles • Study group on Dissociative Disorders, University of Cincinnati Dept. of Psychiatry, The Roof Center • Trance and Spirituality, St. Paul’s Episcopal Church, Franklin, TN • The Metaphysics of Intention, The Lotus Center, Nashville, TN 2005 • Triangle Study Group of the International Society for the Study of Dissociation • Intuition and Effective Process in Business, Nashville TN • The Role of the Invisible in Creating the Visible: Intentions, Nashville TN 2004 • You Can Write It, But Can They Read It?, International Society for Traumatic Stress Studies 2003 • Leadership as a Masterful Art, Blue Ridge Electric Membership Service Retreat, Lenoir NC • Coping with Change, Women’s Resources Center, Hickory, NC • Washington Mutual Customer Service Training Tour, Nationwide, J.D.Power and Associates • Developing Effective PR and Marketing in the NonProfit Environment, ISSD 2002 • Woman to Woman Series, Catawba Valley Community College • Ford Blue Oval Dealer Presentations, Nationwide, J.D. Power and Associates • You Can Write It, But Can They Read It?, National Child Traumatic Stress Network 2001 • E-Commerce and the Automotive Industry, San Diego Auto Dealer Association • Guest Lecturer, Prayer and Intuition, St. James Episcopal Church, Lenoir NC 1999 • Las Vegas Business and Professional Women, Keynote • Prayer Retreat Leader, St. Andrews by the Sea, Rancho Palos Verdes • Sedona, Intuitive Process and Coping with Change 1996 • International Speaker's Network / TN, If Change Is All There Is, choice Is All You've Got • TN American Ass'n of Mental Retardation / TN, Speech, From Stigma to Success • National Association for Female Executives / TN, Speech, Coping with Change • Triangle Chapter of the International Society for the Study of Dissociation, Raleigh, NC • PA Blue Cross Training Developer's Network, Keynote / seminar on Change • Society for Human Resource Management, TN, keynote on Change • UCAR Carbon, (Training) Train the Trainer / Facilitation Skills • GM of Canada (Training—3 mo.) Customer Enthusiasm Skills 1995 • Successful Meetings Magazine Cover, Included in “25 Hottest Picks” as speaker • TN Assn for. Mental Retardation, Training, From Stigma to Success • Southern Peninsula Family Focus,(Training—1 wk) Australia / New Zealand Conference on MPD / DID • Eastern Regional Conference on Trauma (Lecture)Associative Skills for Improved Functioning • Elkanah Counseling for World Vision Australia, Australia (Training) If Change Is All There Is, Choice Is All You've Got; Diversity and Differentness in Business • TN Assn of Health Care, Coping with Change • GM of Europe, (Training-2 wks) Introduction of ISO 9000 into Opel AG Retail facilities • Saturn Outside Service (Training—2 mo.) Diversity: A New Perspective • TN Child Care Association, Responding to Stress in Children’s Lives: The Ultimate Customer • Saturn Outside Services (Training—4 mo.) Pontiac's Customer Enthusiasm Always! • GM of Europe, Design of Training for Customer Enthusiasm Skills for Opel Retailers 1994 • National Public Radio, Marketplace (Interview) Interview on change management • Voice of America Radio (Interview) Interview on change management • Bloomberg Radio News Syndicate (Interview) Interview on Change Management • US Japan Business News (Interview) Review of "If Change Is All There Is, Choice Is All You've Got" • Western Clinical Conference / Multiple Personality & Dissociation, Irvine CA (Training) Change Management Skills and Managing Dissociative Disorder • Saturn Corporation, (Training—1 yr.) Managing Diversity in Teams • Saturn Corporation (Training—1 yr) Office Synchronization for People Systems • Int'l Society for the Study of Dissociation, Vancouver BC (Lecture)The ASk (Associative Skills) Model • Crisis Call, Nashville, TN (Training) Intervention with Dissociative Disorders • Eastern Regional Conference on Trauma (Lecture)Self Management Skills for Multiple Personality Clients 1993 • UCAR Carbon, Columbia TN and Parma OH (Training—2 mo.) Task analysis and presentation skills for trainers • National Symposium on TQM in Education, Industry, and Government ((Panel responding to Philip Crosby) • Mungadze Association, Survivors Conference, Dallas, TX (Training) Spirituality In Healing; Dealing with the Media; Feeling Feelings?; Managing Boundaries • Southwest Regional Conference on Abuse & Dissociative Disorders, Tyler TX (Lectures) Ritual Abuse: A More Accurate Language & Its Implication; Change Management Skills in the Treatment of MPD • National Association for Christian Recovery, (Training)MPD: Holy Healing, Caring Community • Conference on MPD/SRA, Cincinnati, OH (Training) TQM and MPD • North Morganton United Methodist Church, Morganton, NC Abuse in God's World (Training)When Congregants are Multiples (afternoon session) • Mountain Area Health Education Committee, Asheville, NC (Lecture)Living Community: Life as a Multiple (Training) How to Use Managing Our Selves • Asheville Citizen-Times Newspaper, Asheville, NC`(Interview) (Interview with Carol Curry) • Ridgeview Psychiatric Hospital, Knoxville, TN (Training) In-Service education • Saturn Corporation (Training) Workplace Development Center 40 hour Course (Presenting these 3-- Continuous Improvement and Change, Teamwork, and Personal Commitment-- weekly to 75-100 people March through June 1993) • UCAR Carbon, Cleveland OH (Training)(Task Analysis Training) • Saturn Corporation: Working with Persons with Disabilities 1992 • Governor Ann Richards' Invitational Conference on Quality in Education, Houston, TX (Facilitation) Outcomes Team • Saturn Corporation (Training) (Supplier Quality Group) • International Congress on Christian Counseling, Atlanta GA (Lectures)MPD & Scripture: Enhancing Healing; Change: The Challenge of Christian Living • WWAY-TV Wilmington, NC (Interview) (Special with Stephanie Loftis) • Faith Daniels: A Closer Look (Interview) Guest NBC Talk show • Montel Williams: Guest, Talk show • UNC-Chapel Hill Department of Psychiatry (Lecture) Child Maltreatment Program; Conversations: Children and MPD • International Society for the Study of Multiple Personality and (Lecture) Staff & Community Ed.: More Than Survival: A Look at Multiple Personality Disorder • Dorothea Dix State Hospital, Raleigh, NC (Lecture)Treatment Issues in MPD (Lecture) In Service: Continuous Quality Improvement • N.C. Child Protective Services Workers, Raleigh, NC (Lecture)Dissociation and Your Clients • Woodridge Psychiatric Hospital, Johnson City, TN (Training) New paradigms in Multiplicity • Victory Center, Johnson City, TN, Consumers: Coping with Change--Mental Wellness • Watauga Mental Health Center, Johnson City, TN Improving Mental Health or Curing Mental Illness? • Highland Hospital, Asheville, NC; (Training): Grand rounds lecture; In Service for DDU Staff; Community Ed • Over 50 radio shows as a guest discussing dissociative disorders 1987 • Guest, AM Philadelphia on Differences Between Fact and Feeling • Guest, David Letterman, Visual Imagery and Animal Communication • “Local Woman Social Activist,” Lenoir News Topic CERTIFICATIONS • E-Learning Specialist, ASTD • Six Sigma Black Belt, Catalyst Consulting • Chinese Energetic Medicine, Dr. Kam Yuen • Jean Baker Miller Training Institute for Relational Psychology, Wellesley College • Interactive Teaching Skills, Pro-Trainer Instructional Design Skills Job Aids Development General Motors Corporation • Quality Enhancement Seminars, Deming’s 4-day “Quality, Productivity and the Competitive Position” Seminar • Accomplishment Based Training Certification, Sterling Corp. • Self-Directed Coaching Certification, Sterling Corp. MEMBERSHIPS • International Women’s Writing Guild • American Society for Training and Development AWARDS • ISSD President’s Award 2004 • Exult Thought Leadership Award 2001 • Who’s Who in the World • Who’s Who in the South • Who’s Who in Communications 1996 • ISSD Media Award 1995 • “Hot 25 Speaker to Watch In America” 1992 • Leadership Excellence in Communication, Saturn • Letter of commendation, NC Governor’s Office, for Primary Prevention Conference 1978 • Outstanding Volunteerism, Burke County, NC 1978 • James G.K. McClure Scholar 1970-71 RELATED EXPERIENCE Sidran Institute • Consultant in program development and roll-out, responsible for development of human capital. 2007-present Hillside Family of Agencies • Create replication manual for Hillside Work-Scholarship Connection (HWSC)for the purpose of supporting other agencies in implementing the program in their environment 2007-present Children’s Insttute • Design process for creating evidence informed holistic curriculum for mothers and children at the effect of domestic violence • Work in progress 2006-present Columbia State Communty Colege • Adjunct faculty in Economic and Community Development, teaching computer courses to older adults and businesses 2006-present Intulogy • Serve as senior consultant in learning and performance • Provide services to multiple clients Heinz • Design and develop training program for Brand Managers on point of purchase sales Nebraska Public Power District • Create change management plan for entire district to become a learning organization Fluor • Create process and perform job analysis for managerial position • Create training framework for this position following analysis • Develop online learning for curriculum Ferazzi Greenlight • Create survey for IBM salesforce to assess connection, relationship, and sales skills • Consult on development of proprietary relationship management course Surgient • Perform curriculum and needs analysis for virtualization technology application • Design training required by analysis Iconixx 2006-present • Technical and user documentation for payroll conversion and upgrade following Sprint- Nextel merger • Design, develop and implement training and educational documentation Athena Healthsphere 2006 • Consult on business development • Craft HR an policy manuals • Support CEO and President in program development Caterpillar Finance 2006 • Design processes for training project for customized Oracle implementation • Support hiring of qualified personnel for training development team • Design, develop, evaluate and make appropriate recommendations for materials developed Farmers Insurance - 2006 • Consultant in process and performance improvement for the redesign of training of claims adjusters from new hire through home office training (six weeks each for three lines of business); also engaged in process design for content gathering, design, development, and implementation Caveo Learning KPMG - 2005-2006 • Created Excel training for advanced audience including case studies, formulas, and presentation support Dell • Develped and delivered competency-based printer technician training to central support function New Horizons • Consultant / performance improvement for corporate clients; design, develop, deliver pilot for training initiatives in technology and computer sciences. Clients served include Dell and KPMG Asuron Insurance Services - 2005-2006 • Performance and process improvement consultant, identifying areas where skill development, process change, or other adjustments could improve metrics • Copy writer and communication specialist for outbound scripts • Learning consultant and designer for call center supervisory certification program Natona Center for PTSD, Green River Junction, VT - 2004-2005 • Create implementation and training manual for the process of setting up and running the Disaster Mental Health Service within the DAC. Contents include communication, staffing and training, ongoing operations, resource and referral processes, and crisis intervention skills. • Converted to Crisis Counseling Manual. Domestic Violence Mental Health Policy Institute - 2004-2005 • Consultant in training and development for start up of project serving both mental health providers and domestic violence shelters • Facilitated core team meetings to define early needs and processes Children's Insttute/LosAngeles - 2004-2005 • Design and develop working model of Domestic Violence program for children and mothers using existing and creating new materials. Focus is on creating a model in which CII can adjust and edit their materials as desired. Internationa Society for the Study of Dissociaton - 2004-2006 • Provided consulting services in strategic planning, PR, and organization development to non- profit professional society focusing on dissociation Northshore LongIsland Jewish Hospital Psychiatry Department - 2004 • Facilitate development group headed by Ruth DeRosa, Ph.D. through of core organizing principle, gap analysis of version currently in use relative to clinician utilization of promising practice (“SPARCS”) based on DBT, CBT, Ford’s FREEDOM model, and others • Analyze and revise treatment protocol training and group materials for adolescent trauma treatment program. • Develop and pilot instructional materials and methods for same following adult learning principles and practices, develop and analyze evaluation of pilot • Transfer knowledge for use in implementation National Child Traumatic Stress Network Center, Durham NC - 2004 Program Development / Learning Consultant • Design and develop implementation toolkit prototype model for EBT protocols; and provide consulting services in education and training to Learning from Research and Practice Core and Training Core, working with Charlene Allred, Ph.D. • Develop and provide follow-up information, tools, and materials for development of instructional materials after presentation of “You Can Write It, But Can They Use It?” at national network conference (in progress) • Consult with clinicians regarding the development, formatting, and general usage conventions for their manuals, including participants (Patricia Van Horn, Ph.D.) from the ANM presentation • Consult with organization on marketing strategies in the construct of bridging public and private sector Trauma TreatmentReplication Center, MayersonCenter for Safe and Heathy Children, Cincinnati, OH - 2004 Learning Consultant / Program Development • Create replication materials for specific protocols, perform instructional design tasks and foster use of effective adult learning for SAMHSA grant • Consult on publishing methods, cost analyses for specific processes such as CD versus paper print, working with Frank Putnam, M.D. • Revise and improve training manual in Parent-Child Interaction Therapy (in progress) • Consult with director on marketing and professional development Women’s Resource Center, Hickory,NC - 2002-2003 • Non-profit development consultant focusing on growth and program expansion for small woman-focused organization serving disenfranchised women and those desiring professional growth • Fostered increases in program attendance of average 32%, supported transition of directors, and facility move J.D. Power and Associates, Agoura Hills, CA 1998 – 2006 Performance Improvement / Technology in Learning Consultant • Conceptualize and develop infrastructure development for e-learning academy, including creation of meta-data dictionary, process flow for product creation, and functioning as lead instructional designer during start up • Create implementation plan and support project planning • Deliver performance improvement initiatives to clients in multiple industries nationwide • Designed organizational assessments linking drivers of customer satisfaction to organizational performance and courses for customer-centric organization initiatives • Delivered training of up to 20 contract trainers to deliver curricula • Delivered training nationwide to implement programs as well as upsell accounts • Develop and deliver e-commerce training programs for Lexus, Toyota, Mitsubishi • Create defensible operations certification for Call Centers PremierHealth, Inc., Charlotte, NC - 2002 Organization Development / Performance Improvement Consultant • Created outcomes matrix defining competencies required for jobs • Proposed integration strategy for multiple performance appraisal systems • Sourced and constructed on-line job analysis and job description process resulting in ADA compliant job descriptions • Constructed behavioral specifics for values driven competencies • Identified specific learning content required to fulfill competencies • Provided MS Office training support PureSafety.com, Nashville, TN - 2001-2003 Script Writer / Subject Matter Expert • Served as SME to develop needs, goals, CBT scripts, voice-overs, and assessments for online training company developing HR product suite. • Topics include Diversity, Harassment, Drug-Free Workplace, Stress Management, and ADA. CNC Access Lenoir, NC - 2002 Instructor / Consultant • Provide new hire orientation for persons providing direct care to people with disabilities (person-centered planning, person-first language, identity costs and disabilities, documentation processes, self-defense, first aid, CPR/AED) • Training consultant for local office on instructional design and principles • Document in-home service delivery processes Projects Involving Assistve Technology / Working wthCMI-SPMI / Disabilities - 1992-1999 • Pre-CARF accreditation analysis for East Tennessee Technology Access Center, 1998. • Implemented functional assistive technology for persons negatively impacted by dissociation as part of the MPD/DD Resource and Education Center, 1992-1997 • Provided hands-on computer usage and internet skills training to a freight dispatcher with total visual impairment • Integrated an early PDA with GPS for the purpose of providing navigational assistance to person with visual impairment, 1992 • Consulted with Pike’s Peak Mental Health Corporation on TQM and CMI, impacting outcomes among clients for Dr. Honeybee Crandall, .M.D. 1993 • Provided education in Self-Determination for people with Disabilities at the Community Service Academy in Knoxville TN • Provided education on Self-Determination for Persons with MPD/DID at Eastern Regional Conference on Trauma, 1994 • Implemented use of assistive technology for trauma survivors for grounding and increased independence on as-needed basis 1992-1999 Cars.com, Chcago, IL - 2002 Director of Instructional Design and Evaluation • Oversaw the design, development and delivery of Internet Business Skills curriculum for member auto dealers and management personnel nationwide. • Delivered training to dealers and their personnel nationwide. • Provided in-dealership consulting and development to management and owners. • Provided leadership development program for e-commerce managers and dealer principals in areas of coaching, e-business development, and process management (strategic thinking in e-commerce, visioning, strategic planning, effective communication, building and sustaining customer loyalty). Boise Cascade, Kingsport, TN - 2002 • Design and develop customer service training program based on current requirements driven by external customer satisfaction needs Exult, Charlotte, NC - 2001-2002 Training Manager (HR BPO) • Set up infrastructure and processes for new training department. • Designed, developed and implemented curriculum for project-based training to service client (major financial institution) for straight cutover for 100 seat internal call center handling all bank associate benefits-related calls resulting in achievement of ASA of 2 seconds and SL of 97% in 11th hour of cutover. • Developed and provided new hire training for 40 employees. • Learning gains averaged 32 points for this project. Hired two trainers in support of process. • Developed and implemented evaluation strategies connected to business metrics using Kirkpatrick’s model for Levels 1, 2, and 3. • Global training lead for custom process and quality training including developing and delivering leadership training on continuous improvement using Six Sigma methodology. • Developed functional and systems requirements for call center implementation of Siebel desktop. CalCenter Industry Advisory Council, Nashville, TN - 1999 Consultant • Constructed initial competencies for individual contributors to call centers • Developed ADA-compliant job descriptions for agents, supervisors and managers for CIAC to adapt CalCenter University, Brentwood, TN - 1997-1998 Director ofInstructional Design • Director of Instructional Design for industry wide corporate university with typical enrollment of 400 people per month nationwide. • Developed ROI model, RFP model, and provided leadership development to non-training personnel in the area of requirements for effective education and training services. • Developed leadership training for call center managers in hiring and retention of staff, creating business plans, communicating effectively, measurement and management of call center statistics, team building, people development, coaching, creative thinking. • Responsible for needs analysis, design, development, delivery, layout and maintenance of courses delivered worldwide. • Managed contract staff of five instructional designers, two graphic artists, and three support personnel. • Provided Train the Trainer for selected facilitators and education about training for management Saturn Corporation, Sprng Hill, TN - 1998-1997 Training Consultant / Instructional Designer (contract). • Delivered and supported management development classes to all levels of management, union and non-union, in the areas of change management, synchronous process, diversity, sexual harassment, team development, and process improvement, conflict management, negotiation, communication, respect in the workplace, management skills, business process improvement, diversity, from time where census was 200 through time census approached 3000. • Provided up to 10 days per month training in Customer Enthusiasm to Pontiac and GM of Canada dealer employees (up to 500 learners each month). • Implemented ISO 9002 with dealership principals in GM of Europe. • Developed menu driven master events book that decreased training development time by 40%. • Developed Saturn-specific Total Productive Maintenance training and process resulting in $4 million maintenance cost reduction in 16 months. • Provided competency based instructional design services on over 150 technical and social skills projects, including performing needs analysis, task analysis, material development and layout, validation, item analysis and archiving UCAR CarbonTechnoogies, Columbia, TN - 1992-1997 Human Resources Development Consultant (contract) • Provided leadership development in human resources development, instructional design and documentation to nationwide management training team of 14 individuals in Health, Safety, and Environmental Protection. • Assisted in the development of 17 mandatory training programs all of which resulted in learning gains to the required level of competence (80-100% accuracy on post-test). • Supported domestic training team in internal marketing of domestic programs for international use. • Delivered train the trainer services and presentation skills training to 43 trainers/facilitators Open Communication, Inc - 1987-1988 VP, Sales and Marketing • Developed sales and marketing campaigns for syndicated media • Managed sales staff of four outbound sales reps covering 113 markets • Sold sponsored ad campaigns using themed characters • Supervised shoots of sponsored ads • Placed media Increased market penetration from 2 to 38 in six months Quantum Leap Consulting / The Center / EPower - 1986-1982 • Provided behavior education and business consulting services to largest franchisee in Nutri-System Weight Loss Medical Center operation • Increased revenue by an average of 78% in all stores for which responsible • Provided intuitive consulting services to business owners, veterinarians, animal owners, and individuals in Huntsville AL, Nashville TN, Washington DC, Philadephia PA, NYC in person and worldwide by phone • Performed energetic alignments for increase for musicians, bands, symphonies, and choral groups • Provided non-instrumented radionic services TNDepartment of Human Services, Region 5A Nashville TN - 1981-1982 • Adoption and foster home recruitment specialist for special needs children • Designed, developed and implemented PR campaign including television, displays, slide shows, media interview Green Hills ShoeRebuilders / Peabody Shoe Shop / Model Shoe Rebuilders - 1979-1982 • Custom patcher, including tailoring boots and shoes for special fit, appliqué of leather, restoration to like new condition, design and building of museum piece shoes, teardown, resoling North Carolina Rape Crisis Assocation - 1978-1979 Director, Executive Board • Oversee Federal Grant from NIMH for training volunteer and paid counselors providing services to survivors of sexual assault • Responsible to 12 member Board of Directors for vision, management, and support of execution of organizational goals and objectives • Training grant supervision provided by Ann Burgess PUBLICATIONS AND PAPERS • Copng with Change: A Human Resources Primer, ''The Nonprofit Management Handbook,'' ed. Tracy D. Connors, John Wiley & Sons, 2001 • Emergent Technologyand the NPO, ''The Nonprofit Management Handbook,'' ed. Tracy D. Connors, John Wiley & Sons, 1999 • Welcoming the Stranger: Diversity and the NPO, ''The Nonprofit Management Handbook,'' ed. Tracy D. Connors, John Wiley & Sons, 1998 • To Welcome the Sranger, Links, UMCOM, 1997 • Faciliator's Guide for the Divesity Opportuny Tool, Power, Elizabeth and Clayton-Pedersen, Alma, Ph.D., Peabody College at Vanderbilt University, 1996 • Reducing Resistance to Change, Stonybrook, Inc., Mt. Juliet, TN 1995 (CBT) • Sexual Harassment Sensitivity, Stonybrook, Inc. Mt. Juliet, TN 1995 (CBT) • Tme Management, Stonybrook, Inc. Mt. Juliet, TN 1995 (CBT) • EEO Basics, Stonybrook, Inc. Mt. Juliet, TN 1995 (CBT) • The Abilities Deck, Power, Elizabeth and Simons, George. Diversophy, Multus, Inc. 1995 (corporate game) San Mateo, CA • The Associative Skills (AsK) Series of Videos: Taking Charge of Change; The Troube with Feelings; and Boundaries, Precious Boundaries, EPower & Associates, 1995 • BasicTQMSkills and the Management of Multiple Personality Disorder, Readings In TQM, ed Harry Costin, Ph.D., Dryden Press, 1994 • The Way to Excellence, Association of Quality and Participation, 1990 • Leadership & Values, "The Nonprofit Management Handbook," ed. Tracy D. Connors, John Wiley & Sons, 1992 • "A Manual for Clergy Supervision," The United Methodist Church, 8/94 (Technical editor) • "Managing Our Selves: God In Our Midst," EPower & Associates, 1992 • "Managing Our Selves: Building a Community of Caring," EPower & Associates, 1992 • Organizatons, Disablity and Shame: A Qualitative Application of TQM, Journal of Management Science and Policy Analysis, 6/91 • "If Change is All There Is, Choice Is All You've Got," EPower & Associates, 1990 • “Circle Of Love: A Child Personal Safety Program,” Jackson Women's Center, 1984 • “CMHC Guide for Working with Sexual Abuse Survivors,” Foothills Mental Health Center, 1977